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asus system recovery tool for desktops [Jun. 26th, 2011|12:21 am]
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Since I couldn't find anything on Google about this, maybe they'll pick up this entry...

We got a new computer tonight: a nicely-equipped Asus CM6850-07. One of the first things it suggests is to create a set of recovery DVDs. This sounded reasonable, so I followed the directions to insert a DVD-R and reboot.

When it did boot into the "Asus System Recovery Tool", though, it wouldn't respond to any input!

It took me a long while to realize that the keyboard and mouse had to be plugged into the topmost USB ports on the back (where the old mini-DIN keyboard/mouse connectors used to live).

Anyway. Live and learn.
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Comments:
[User Picture]From: randomdreams
2011-06-26 06:43 am (UTC)

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I would never have thought of that. How intensely irritating.
[User Picture]From: tkil
2011-06-26 07:03 am (UTC)

non-intuitive...

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Well, my first thought was "maybe it only recognizes PS/2-style mice and keyboards". In fact, I didn't try moving the USB plugs until I discovered that there was only one PS/2-style port.

But, yeah, I stomped and yelled a bit. Irritating to drop the thick end of 1k$ and have it seem to not work...
[User Picture]From: weilok
2011-06-27 11:40 pm (UTC)

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Ah yes but the guru of computer gods let you have your geekness reward and figure it out. I would still be stuck in the trailer park of lost hope.

Grin! glad to hear from you and that you are still kicking it.
From: labmole
2012-05-02 01:53 am (UTC)

Thanks!!!

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I had the same thing happen today... Bought a ASUS CM673-US-2AC Intel Core I5 and could not get the mouse or keyboard or anything to work... I thought something was wrong with the CD-R and went and got DVD-R and then went to the internet and finally... found this note. AWESOME!!! Thanks!!! Saved me a lot of time! I am not sure I would of figured that out. I was trying to stay calm but after two days of jury duty I was ready to lose it!!!

You da MAN!!!
[User Picture]From: Jane Carlton
2012-06-18 04:52 pm (UTC)

More thanks!

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I'm so glad you posted this! The same thing happened to me, except I called the ASUS helpline and they advised me to take it back to the shop and get a replacement, so I did. If the same thing happens to my replacement pc I'll know what to do!
[User Picture]From: Will Pollard
2013-03-30 05:07 pm (UTC)

thank you

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Took me a while to find this, so thanks to Google also

What a wierd thing....

who knew?
[User Picture]From: jacobine
2013-04-07 02:57 pm (UTC)

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Oh, thank you!

My husband accidentally hit yes when the prompt popped up and we got thrown into the loop. I was suspecting hidden partitions but of course couldn't find it in the bios.

It did briefly occur to me to unplug and replug in the mouse, but I wouldn't have thought to move it to a port at the top. Saved me a lot more swearing.